Privacy Policy

1. Who we are

Quiet Lane House operates the website at quietlanehouse.org. Our registered address is 247 Rideau Street, Suite 310, Ottawa, ON K1N 5Y4, Canada. For privacy-related inquiries, contact us at info@quietlanehouse.org or by phone at +1 (613) 955-1847.

2. Information collected

We collect limited personal information through the following means:

• Contact form submissions: When you submit the contact form, we collect your name, phone number (optional), and email address. This information is used only to respond to your inquiry.
• Cookies: We use a single session cookie to record your cookie consent preference (accepted or rejected). This is stored in your browser's local storage and is not transmitted to any server.
• Server logs: Standard web server logs may capture IP addresses, browser type, and pages visited. These logs are retained for up to 30 days for security and diagnostic purposes.

3. How information is used

Information collected through the contact form is used solely to respond to submitted questions. We do not sell, rent, or share personal information with third parties for marketing purposes. We do not use email addresses for newsletters or unsolicited communications.

4. Cookies and local storage

This site stores one item in your browser's local storage: your cookie consent choice (accepted or rejected). No tracking cookies, advertising cookies, or third-party analytics cookies are used. You may clear your browser's local storage at any time through your browser settings to reset your consent preference.

5. Third-party content

Some pages on this site include images hosted at upload.wikimedia.org (Wikimedia Commons). When your browser loads these images, Wikimedia's servers receive a standard server log entry. Wikimedia's privacy practices are governed by the Wikimedia Foundation Privacy Policy.

Links to external authoritative sources (Canada.ca, CMHC, Natural Resources Canada) are provided for reference. We are not responsible for the privacy practices of these external sites.

6. Applicable law

This site operates under Canadian federal privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial legislation in Ontario. Residents of Ontario have the right to request access to personal information held about them and to request corrections.

7. Data retention

Contact form inquiries and any associated correspondence are retained for up to 12 months and then deleted. Server logs are retained for up to 30 days.

8. Contact for privacy matters

To request access to personal information, request deletion, or ask questions about this policy, contact us at info@quietlanehouse.org or write to us at 247 Rideau Street, Suite 310, Ottawa, ON K1N 5Y4.